Emergency Care at Isabelle Vets

The Royal College of Veterinary Surgeons have recently issued new guidelines to the profession on the provision of emergency care and we would like to share these with our clients. We would hope that you never need to use this service but if you feel that you do you may like to know what is provided.

Isabelle Vets provides a 24 hour, 365 day per year emergency service. We have on standby a team of a veterinary surgeon and a nurse to provide this emergency care for the clients of our Practice. For our companion animals we would normally expect emergency treatment to be undertaken at our main Practice in Route Isabelle where we can provide immediate emergency facilities. This is in much the same way as you would go to A&E if you injured yourself.

An emergency is where there is an unacceptable level of pain or a potentially life threatening condition that cannot wait until normal working hours. We will, at our discretion, undertake home visits and this would normally be for emotional situations such as euthanasia or where the owner has a disability that prevents travelling. Our vehicles are not furnished with a full emergency facility and so visiting the Practice is usually in your pet’s health interest. Equine and Agricultural animal owners are provided with a similar emergency facility and always with a veterinarian familiar with these species.

The RCVS advice on veterinary surgeon’s responsibility for out-of-hours care can be found at www.rcvs.org.uk/advice-and-guidance/code-of-professional-conduct-for-veterinary-surgeons/supporting-guidance/24-hour-emergency-first-aid-and-pain-relief/ 

Isabelle Vets out-of-hours emergency care times are from 6pm to 8am Monday to Friday (from 5.30pm on Saturdays), all Sunday and Bank Holidays. To provide this service is expensive and so we do charge a premium fee which increases further during ‘sleeping hours’.
In times of an Emergency telephone: 723863 SatNav Postcode: GY1 1QR.

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